Salon Down Time

One thing too many salons have in common is down time.  At some point in the maturing of a salon or a service provider, there are bound to be lulls in a business day when it seems there is nothing to do.

In fact, the question I’m asked most often during seminars across the U.S. is “what should our staff be doing to make the most of time not spent with clients?”  The response I’ve developed is based on the idea of the salon business being a numbers game.

Let Go !

Many of us have difficulty letting things go – whether those “things” are relationships, possessions, or emotions. We even hold on to stuff that we know, deep inside, is not serving us well anymore.

Are you holding onto any resentment, anger, or guilt toward another? Know  that even if these thoughts aren’t foremost in your mind, they persist in the form of an energy drain.

The good news is, there is peace i n release. Think about how much energy you expend on draining emotions and what you could do with that energy, if released. This month , identify something within that is not serving you, and let it go. Once you do, take advantage of the remaining energy and do something productive and/or fun.

The Entrepreneur’s Guide to Improving Customer Retention

Customer retention is essential to the long-term viability and success of all entrepreneurs and small business owners. After all, today’s fickle customer has plenty of options and with the constant threat posed by larger, better financed competitors, entrepreneurs need every tool at their disposal to stay front and center in the eyes of customers. What can entrepreneurs do to ensure their future growth is built on repeatable business from clients who are not only loyal, but who consider them their primary vendor? Surprisingly, there are a couple of simple approaches that all small business owners and entrepreneurs can adopt. In fact, being smaller really does have its advantages. Knowing these advantages will help your company become that vendor of choice and always give you the right of last refusal with respect to your customers’ business.

Coaching Principles

Access to coaching as a personal development tool in the past, has been reserved for senior managers and directors. However, the pace of change in most organisations, the constant role design and re-engineering and the need to support all employees, means that this powerful personal development tool is being sought to support individuals at all levels.

Coaching is a fashionable and a powerful development tool, and if accessed for the right need can be beneficial for those providing the coaching (the Coach) as well as those receiving (the Client).

hiroshi beverly hills and KIN

Thanks to a great  team!

We introduced KIN to  hiroshi beverly hills and spend an evening  learning. It was a great class and what a great professional team.